> For the complete documentation index, see [llms.txt](https://unicore-3.gitbook.io/instruction-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://unicore-3.gitbook.io/instruction-en/faq/blue-black-screen-bsod-pc-crash.md).

# "Blue/Black screen / BSOD / PC Crash"

<figure><img src="https://476342720-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fk6NZVVdh05lpa7QsA43R%2Fuploads%2F1lebHFo0LQmhVl1gLikU%2Fimage.png?alt=media&amp;token=4c278b6a-1209-4736-91bd-62367cc83935" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The main factor is a failure during driver initialization. In most cases, this is caused by a conflict with security software or active security features.
{% endhint %}

1. Scan your computer using the utility at <https://antivirus-removal-tool.com/> and remove your antivirus software: "Kaspersky," "Avast," "Avira," "360 Total Security," etc. You must completely uninstall the antivirus if you are experiencing this issue.
2. Completely <mark style="color:red;">disable / uninstall</mark> any Mouse / Keyboard related gaming software. "Razer Cortex, Razer Synapse, Coraseir RGB control, Amroury Crate". There have been cases where this helped in solving the problem.
3. Use the keyboard shortcut Win + R and type "msconfig".

<figure><img src="https://476342720-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fk6NZVVdh05lpa7QsA43R%2Fuploads%2FYhJ6VXffA0f6pUo4qngM%2Fimage.png?alt=media&amp;token=c1b89b00-760e-4d59-bfa9-e2bdfa456547" alt=""><figcaption></figcaption></figure>

4. Go to the "Services" tab, check the "Hide all Microsoft services" box, and click "Disable all". Restart your system after disabling all services.

<figure><img src="https://476342720-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fk6NZVVdh05lpa7QsA43R%2Fuploads%2FNZYayNMk4r28lAoI13po%2Fimage.png?alt=media&amp;token=0b23dd2a-4416-4479-b165-aaebd48473dc" alt=""><figcaption></figcaption></figure>

5. If the problem persists after disabling all services, please contact our support team.